Paying, Posting & Returns

How to Pay

Here at Retro Bazaar we offer multiple payment types.

Credit Cards – Our credit card transactions are via a Worldpay terminal. For your security we never retain your credit card information. Please call if you wish to pay by credit card.

Paypal – If you have a PayPal account then we are able to accept payments via this method. Please note, if you pay via a PayPal eCheque then we must wait until the eCheque has cleared before we dispatch your goods, this usually takes around 10 working days.

BACS payments – If you would like to pay via BACS please contact us for our bank account details and you can make a direct transfer, his usually takes around 1 working day.

Cash –  Cash payments can only be accepted if you are collecting your item from us in Milton Keynes or we are bringing your item to a show for you to collect.

Postage & Packing

At Retro Bazaar, we don’t believe in making a profit on the postage and packaging costs, we try to charge our customers a fair amount which obviously depends on type of item. As part of our commitment to reducing the environmental impact of our business we reuse packaging materials whenever we can.

We can post your Retro almost anywhere on the planet! If you require to know postage costs prior to ordering please drop us a mail at info@retro-bazaar.co.uk. If for some reason your country does not appear on our lists, please let us know as soon as possible and we will see if we can arrange postage for you.

For large items of furniture we can arrange a courier for you, alternatively you can use your own courier or come and collect. Send an email to info@retro-bazaar.co.uk to get a quote for a courier.

Returns  and Refunds

In the unlikely event that you are not happy with your new purchase, please get in touch as soon as you can! We hate having unhappy customers, and will try our best to resolve whatever problems you may have.

Please remember that we quite often only have one of a specific item, so in a lot of cases, we won’t be able to send you an exact replacement!

Please be aware that the majority of our items are pre used, and as such, will have signs of wear in their previous life, we make sure we mention any defects when we list it, but we can’t show every small wear mark, so please be sure you are happy with the item before purchase!

Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt of the goods) to cancel their purchase. Order cancellations must be made via ebay. Please return your goods in the packaging in which it was sent. We will provide a full refund on receipt of the goods, on the proviso they are in the same condition as was sent.

Payment will be refunded in the same method as it was initially made, there can be no exceptions to this rule.
If an item is no longer required but does not have any fault or issue, the purchaser will be liable for the cost of postage.

Insurance

When we post your item, we will include postage insurance when we feel it’s applicable. If this needs to be claimed on, there may be a delay if refunding your payment until the courier company has investigated.

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